Privacy Policy

Last updated: February 28, 2022

What information we collect, how we collect it, what we do with it, who we share it with and why.

It’s everyone’s job to make sure children in Renfrewshire are safe.

If you are worried about a child who could be at risk of abuse or neglect, call right away. Your call will be treated in strictest confidence. Call Police Scotland on 101.

Background:

REN10 takes the privacy of your personal data very seriously. We respect and value the privacy of everyone who visits this website. Any personal data we collect will only be used as permitted by Data Protection Legislation (as defined in Part 3, below). Please read this Privacy Policy carefully and ensure that you understand it.

Information About Us

Our Site is owned and operated by REN10, part of Renfrewshire Council.

Our Data Protection Team can be contacted on the link below:

Renfrewshire Council’s Privacy Policy

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 collectively, “Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Under Data Protection Legislation, you have the following rights, which we will always work to uphold:

 

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 9.

 

The right to access the personal data we hold about you. Part 8 will tell you how to do this.

 

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

 

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.

 

The right to restrict (i.e. prevent) the processing of your personal data.

 

The right to object to us using your personal data for a particular purpose or purposes.

 

The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

 

The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

 

Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 9.

 

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 9.

Subject to the following, we do not collect any personal data from you without consent.

 

Our Site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution. Our Live Chat feature collects this data for tracking purposes, but no personal data is collected (i.e. name, email address etc.) unless this is provided during the chat.

 

If you send us an email, we may collect your name, your email address, and any other information which you choose to give us. For the purposes of Data Protection Legislation, we are the data controller responsible for such personal data.

 

If you enter you subscribe to one of our mailing lists, we will obtain the details provided to contact you with any relevant information. You will have agreed to the terms before subscribing. If you think you have been subscribed in error, please contact us. This data is kept on file for 6 months or if you wish to unsubscribe (you may update your preferences or unsubscribe at any time).

 

The lawful basis under Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of Our Site. If you contact us as described above, you will be required to consent to our use of your personal data to contact you. In this case, our lawful basis for using your personal data will be article 6(1)(a) of the GDPR, which allows us to use your personal data with your consent for a particular purpose or purposes.

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under Data Protection Legislation at all times. For more details on security see Part 6 below.

 

As stated above, we do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from your email, we may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of Our Site and will not normally be used in any way to personally identify you.

 

Any and all emails containing your personal data will be deleted no later than 6 months after the subject matter of your email has been resolved and no other personal data will be retained for any longer than is necessary.

 

We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server.

We will only store your personal data in the UK. This means that it will be fully protected under Data Protection Legislation.

Renfrewshire Council's Privacy Policy

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

 

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this Privacy Policy (i.e. to communicate with you).

 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

 

All subject access requests should be made in writing and sent to the email shown in Part 9. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request without delay and within one month of receipt of the request. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

To contact us about anything to do with your personal data and data protection, including how to make a subject access request, please contact our Data Protection Team on the link below:

Renfrewshire Council's Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects how we use your personal data, for example, what information we collect, how we collect it, what we do with it, who we share it with and why.

 

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 28/02/2022.

Ren10 uses Renfrewshire Council’s Child protection policy for staff.