Accessibility Statement

Last updated: February 28, 2022

REN10 is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

This Accessibility Statement is solely in reference to the following website:

This website is run by Queue Advertising Ltd.

We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off of the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent version of JAWS, NVDA and Voiceover)

We have also made the website text as simple as possible to understand.

Measures to support accessibility

REN10 takes the following measures to ensure accessibility of the REN10 website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Continually review accessibility standards

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Accessibility issues

The only accessibility issue with the site is if the user is accessing the site using older browsers, in particular Internet Explorer. We advise all users to use the most up to date browsers where possible. We have accessed fixing this issue, however we believe the cost of doing this would be a disproportionate burden within the meaning of the Accessibility regulations. For more information, please visit

Feedback and Contact Information

We welcome your feedback on the accessibility of the REN10 website. Please let us know if you encounter any accessibility barriers or issues by contacting us using one of the methods below:


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we will consider your request and get back to you.

We try to respond to feedback within 5 business days.

Reporting Accessibility issues on the Website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please do contact us immediately.   

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Assessment approach

REN10 assessed the accessibility of REN10 by the following approaches:

  • Self-evaluation

REN10 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. This statement was prepared on 28th February 2022 and will be regularly reviewed and updated.